RTI query status to be sent via SMS
-The Times of India
GUWAHATI: The recent move of the office of the deputy commissioner, Kamrup (metro) to send the status of the queries of RTI applicantsthrough SMSes has evoked an optimistic response from the public.
The people of the city no longer have to make rounds of the DC's office to know the status of their queries.
"After initiating the new system of sending alerts about the status of queries through SMSes, the inconvenience faced by RTI applicants has reduced significantly in the last three and half months," Fakharuddin Ahmed, additional DC of Kamrup (metro) said.
He added, "Immediately after the application is accepted, an SMS is sent to the respective person confirming the acceptance. A text message is again sent to the applicant after his/her queries are forwarded to the concerned department. If the RTI application gets rejected, they get another SMS."
The new mechanism adopted by the deputy commissioner's office also sends alert to the RTI applicants through SMS if the administration requires more money for papers in order to provide them a detailed reply. tnn"If the concerned department or district administration needs to hold any discussion with the RTI applicants, they are again contacted through SMS," he said.
The administration finally sends a last SMS to the applicants to come to the office and receive the replies of their queries.
Ahmed said the initiative had got an overwhelming response from the public so far. He urged the denizens to come forward to avail the benefits of the SMS system that is under operation in the central receipt point, public facilitation centre and the administration and land sale branch of the deputy commissioner's office.
"We are happy to introduce the SMS system in the public grievance redressal cell. Immediately after receiving public complaints in the toll-free number and the official e-mail addresses, we have now started to send SMSes in phases till the problem is solved," he added