One nation one ombudsman: RBI to integrate consumer grievance redressal scheme

Share this article Share this article
published Published on Feb 5, 2021   modified Modified on Feb 5, 2021

-PTI/ The Hindu

The RBI is targeting to roll out the e-Integrated Ombudsman Scheme in June 2021

The Reserve Bank on Friday announced it will be integrating consumer grievances redressal under a single ombudsman as against three schemes working at present.

There are dedicated ombudsman schemes devoted to consumer grievance redressal in banking, non-bank finance companies and digital transactions, respectively, at present.

“To make the alternate dispute redress mechanism simpler and more responsive to the customers of regulated entities, it has been decided to implement, inter alia, integration of the three Ombudsman schemes and adoption of the ‘One Nation One Ombudsman’ approach for grievance redressal,” Governor Shaktikanta Das said on Friday.

Please click here to read more.


PTI/ The Hindu, 5 February, 2021, https://www.thehindu.com/business/Economy/one-nation-one-ombudsman-rbi-to-integrate-consumer-grievance-redressal-scheme/article33758518.ece?homepage=true


Related Articles

 

Write Comments

Your email address will not be published. Required fields are marked *

*

Video Archives

Archives

share on Facebook
Twitter
RSS
Feedback
Read Later

Contact Form

Please enter security code
      Close